Refund & Cancellation Policy
Last updated: June 2026
This policy explains how cancellations and refunds work for Grid Maker Pro subscriptions. Our free grid tools remain free and are not affected by this policy.
Free Trial
Grid Maker Pro is offered with a 14-day free trial. You will not be charged during the trial. If you do not cancel before the trial ends, your subscription automatically converts to a paid plan and your payment method is charged for the first billing period. You can cancel at any time during the trial from your account at no cost.
Cancellations
You can cancel your subscription at any time from your account by selecting Manage billing. When you cancel, your Pro access continues until the end of the billing period you have already paid for, and your subscription will not renew. We do not provide partial refunds for the unused portion of a billing period unless required by law.
Refunds
We want you to be happy with Grid Maker Pro. You may be eligible for a refund in the following cases:
- You were charged due to a clear billing error or duplicate charge.
- You were charged for a renewal and request a refund within 14 days, before substantial use of Pro features in that period.
- A refund is required under applicable consumer-protection law in your country.
Approved refunds are issued to your original payment method through Stripe and may take several business days to appear. To request a refund, email hello@thegridmaker.com with the email address on your account.
Annual Plans
Annual subscriptions are billed once per year. If you cancel an annual plan, access continues until the end of the paid year. Refund requests for annual plans are handled case by case under the refund conditions above.
Referral Rewards
Bonus subscription days earned through our referral program have no cash value and are not refundable. See our Terms of Service for referral program rules.
Contact
Questions about billing, cancellations, or refunds? Reach us at hello@thegridmaker.com or through our contact page.
Refund & Cancellation FAQs
- How do I cancel my subscription?
- Open your account page and choose Manage billing to cancel. Your Pro access continues until the end of the current billing period, and you won't be charged again.
- Will I be charged after my free trial?
- If you don't cancel before your 14-day free trial ends, your subscription automatically converts to a paid plan. Cancel any time during the trial to avoid all charges.
- Can I get a refund?
- If you were charged in error or are unhappy shortly after a renewal, contact us within 14 days and we'll review your request. Refunds are issued to your original payment method via Stripe.
- What happens to my access after I cancel?
- You keep Pro access until the end of the period you already paid for. After that, your account reverts to the free plan - your data and free tools remain available.